1 What Information We Collect
When you create an account, play games, make a deposit, or contact our support on the fri99 platform, various types of information are collected. This information is used to provide you with a better experience.
Directly Provided Information
Information you provide during registration and account management:
- Full name and date of birth.
- Mobile number and email address (if applicable).
- National ID card or passport number (collected during KYC verification).
- Payment information — Mobile Banking, Nagad, or bank account number.
- Contact information provided via support chat.
Automatically Collected Information
Information collected automatically while you use fri99:
- IP address and device details (model, operating system).
- Browser type and language settings.
- Platform activity logs — login times, game history, and betting records.
- Location data (for fraud prevention purposes only).
- Cookie and session data.
fri99 collects only the information necessary to operate its services and maintain security. No unnecessary data is collected.
Data Types & Purpose
| Data Type |
Purpose of Collection |
Mandatory? |
| Name & Mobile Number |
Account Creation & Verification |
Yes |
| National ID Card |
KYC Verification & Age Confirmation |
Required for Withdrawal |
| Payment Information |
Deposit & Withdrawal Processing |
Yes |
| IP & Device Information |
Security & Fraud Prevention |
Automatic |
| Gaming Activity |
Service Improvement & Personalization |
Automatic |
2 How We Use Your Information
Fri99 uses your information only to improve our services, maintain security, and meet legal obligations. Your data is never sold to third parties for commercial purposes.
Primary Use
- Account creation, verification, and management.
- Processing deposit and withdrawal transactions.
- Providing gaming and betting services.
- Ensuring customer support services.
- VIP program and bonus management.
Security & Compliance
- Detecting fraud, money laundering, and illegal activity.
- Detection of multiple accounts or banned users.
- Age verification and responsible gaming compliance.
- Compliance with directives from legal regulatory bodies.
Service Improvement
- To recommend games based on your preferences.
- Analyzing and improving platform performance.
- Analyzing user behavior to develop new features and promotions.
fri99 never sells your information to advertising companies or data brokers. Your privacy is not a product we trade in.
3 Data Storage & Protection
Fri99 stores your data on secure servers that operate using internationally recognised data protection standards.
Retention Period
How long your information is retained depends on the type of data and applicable legal requirements:
- Active account data: retained for the duration the account remains active.
- Transaction records: minimum 5 years (legal requirement).
- KYC documents: retained until all legal obligations are fulfilled.
- Closed account data: retained for 6 months to 2 years after closure.
Security Technology
- 256-bit SSL/TLS encryption.
- Multi-factor authentication support.
- Dedicated firewall and intrusion detection system.
- Regular security audits and penetration testing.
- Data backup and disaster recovery planning.
Your account password should be known only to you. No fri99 staff member will ever ask for your password.
4 Sharing Information with Third Parties
Fri99 does not generally share your personal information with third parties. However, disclosure may be necessary in the limited circumstances outlined below.
When Information May Be Shared
- Payment Processors: With Mobile Banking, Nagad, Rocket, or your bank — solely to process transactions.
- Legal authorities: Upon a valid court order or lawful request from a regulatory authority.
- KYC verification services: To authorized third parties for identity verification purposes.
- Fraud Prevention: For verification against industry-recognized security databases.
What Is Never Shared
- To advertising companies or marketing agencies.
- To social media platforms.
- Data brokers or information resale companies.
- To any unauthorised third party without your consent.
Whenever information is shared with third parties, only the minimum data necessary to fulfill the purpose is provided.
5 Cookie Policy
Fri99 uses cookies on its website and app. Cookies are small text files stored on your device that help improve platform functionality.
Cookie Types
- Essential cookies: Required for login sessions and security. Without these, the platform will not function properly.
- Functional cookies: To remember your preferences (language, theme).
- Analytics Cookies: Monitoring and improving platform usage — anonymized data.
- Security Cookies: To detect fraudulent activity.
Cookie Controls
You can manage or delete cookies through your browser settings. However, disabling essential cookies may prevent certain fri99 features from working properly.
fri99 does not use any cross-site tracking or advertising cookies. Our cookies are limited exclusively to the fri99 platform.
6 Your Rights Regarding Your Information
Fri99 believes you have full rights over your personal data. You may exercise any of the following rights at any time.
Your Rights
- Right to Access: You can find out exactly what information fri99 holds about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: You may request that we stop using your data for specific purposes.
- Right to lodge a complaint: You may file a complaint with fri99 in the event of a data protection breach.
How to Exercise Your Rights
For any data-related requests, contact fri99 via live chat support or send us an email. fri99 will respond within 30 business days of receiving your request.
Certain data (such as transaction records) must be retained by fri99 for a defined period due to legal obligations.
7 Children's Privacy
Fri99 is strictly an adults-only (18+) platform. We do not knowingly collect personal information from anyone under the age of 18.
- Age verification is mandatory at the time of registration.
- If we are notified that a minor has registered an account, that account will be closed immediately and all associated data will be deleted.
- Parents who suspect their child has an account are welcome to contact us.
Responsible gaming and age verification are core principles at fri99. To learn more, visit our
Responsible Gaming Page View.
8 Security Measures
Fri99 follows the highest industry security standards to protect your data. Our technical and administrative safeguards are continuously reviewed and improved.
Technical Safeguards
- 256-bit AES encryption on all data transmissions.
- Passwords are secured with bcrypt hashing — plain text is never stored.
- Dedicated Web Application Firewall (WAF).
- Real-time threat detection and automated blocking system.
- DDoS protection and rate limiting.
- Regular vulnerability scanning and patch updates.
Administrative Safeguards
- Only authorized personnel may access sensitive information.
- Mandatory privacy training for all staff.
- Internal data access logging and monitoring.
- Regular security reviews and audits.
In the event of a data breach, fri99 will notify the relevant regulatory authorities and affected users within the required timeframe.
9 Privacy Policy Changes
Fri99 may update this Privacy Policy from time to time. Changes may occur due to legal updates, new service additions, or security improvements.
- For significant changes, a notification will be sent to the registered mobile number or email address on file.
- Continued use of fri99 after an updated policy is published will be considered acceptance of the new policy.
- The "Last Updated" date at the top of this page is always kept current.
- Previous versions are available upon request through the support team.
The latest version of the policy will always be available on this page. We encourage you to check back regularly.
10 Contact Us
For any questions, concerns, or requests regarding the Privacy Policy, please contact the fri99 support team. We are always ready to help.
Email Support
Response within 24-48 hours
Live Chat
24/7 Live Chat Support
For immediate assistance
fri99 is committed to protecting your privacy. Do not hesitate to reach out with any concerns — we are always here to help.